Last Updated: September 20, 2026

At Luxumer International Travel LLC, we strive to make our payment and cancellation rules transparent. This policy applies to all travel bookings made directly on our platform.

1. Cancellation by Customer

Requests for cancellations must be sent in writing to info@luxumer.com. Refunds are based on the timeframe prior to departure:

 30+ Days Before Departure: 80% refund of total trip cost.

 15–29 Days Before Departure: 50% refund of total trip cost.

 0–14 Days Before Departure: Non-refundable.

2. Refunds for Unused Services

No refunds or credit will be issued for unused portions of an itinerary once the trip has commenced, including missed meals, tours, or hotel nights due to late arrivals or personal choices.

3. Processing Time for Refunds

Once a refund request is approved, the funds will be credited back to your original payment method via Stripe or Airwallex within 7 to 10 business days, depending on your card issuer.

4. Contact Us

Luxumer International Travel LLC

Email: info@luxumer.com